Refund policy

Can I exchange my item?

Of course! If you would like to exchange an item purchased at our store, you can do so for any reason and for free if you contact us within 48 hours from the time you have received it. Include your full name, phone number, email address, order number, and description of the item you wish to exchange.

After you contact us, you have two options:

Fast option - you don't have to wait for a response, simply make a new order for the item you want. We will email you instructions on how to return the item you already have and give you a full refund once we receive it back. 

Slower option - let us know which item you want, wait for the original article to return to us, settle the price difference, if any, and receive the new item.

Note that eligibility for free exchange only applies if you send us the item and packaging intact. It must be unopened in the original packaging and without any signs of use. If you have opened the box or manipulated with the item in any way, you won't be able to exchange the product anymore.

The process of returns and exchanges is very straightforward. We want you to enjoy our beautiful products fully. Hence, we do our best to eliminate any potential disruption to that experience.  

 

Can I return my item?

We stand firmly behind our mats and gear, and we quality check every single shipment. All products are photographed before shipping and have a quality seal on it. It is extremely unlikely you will receive a defective product. 

However, if this highly improbable scenario happens, we offer a FREE replacement of the faulty item if you contact us within 48 hours from the time you have received it. Include your full name, phone number, email address, order number, and description of the item you wish to return. We will ask for detailed, high-quality photos of the imperfection and compare those photos to the ones we took just before the item was shipped. If the claim is valid, we will provide you instructions on how to send us the product back, and we will send you the replacement.

Note that eligibility for free replacement only applies if you send us the item in the original packaging and without any signs of use or washing. 

 

How do I ship my order back to you?

Follow the instructions above for exchanges or replacements, and we will email you how to proceed.

 

Do you offer refunds?

Yes, you can receive a refund if you follow our exchange policy above and choose the "Fast option." The refund process will take around 3-5 working days. In all other scenarios, you will receive a replacement item. 

 

How long does it take to process a refund?

The refund process will take around 3-5 working days, and it might take up to an additional week to receive the money in your bank account. You will receive updates via email.

 

Asana Team